In the run up to the 'lockdown' announcement we saw and experienced huge amounts of change.
It started with growing concern for the spread of Covid-19 and an instinct to panic buy, then some people were working from home, then most people were working from home; alongside this the talk of children not being at school began, and soon enough schools were closed. In between, our hospitality industry suffered a major blow with the suggestion that people should no longer visit them and soon, along with other businesses, they were shutting. The UK began to realise it really did have a problem.
The world started glitching and the ripple effect began. Firstly, the employed were sent home and the government had to work out how they would be paid, then the secondary blow to the self-employed and how they would be supported. How would anyone’s business survive if it went into hibernation? Finally, we entered lockdown and the Prime Minister contracted coronavirus.
This happened in the space of a week.
Now we live in the #newnormal, which in itself is bringing phenomenal acts of togetherness, kindness, agility and resilience. But I can’t help wondering what happens when you start a process of change, repeatedly, with no clear outcome?
When we consider the Kubler-Ross curve, used to help organisations understand change and how it shapes and affects those involved, we know that it mirrors the grief curve and the emotions that come with it. We also know that we often see people skip sections of the curve, leading them to jump across from where change begins to where change is affected and that all too quickly they can become unnerved and go back; they slide down into the bell curve or start the Tarzan swing as they explore new territory, briefly, before retreating back to a place that’s feels more familiar.
What I have been pondering on whilst observing how people are feeling this week, is that the change curve we have been on has restarted several times in different ways for different segments of people. There wasn’t the opportunity to jump across the curve because the initial part of the curve started, stopped, went back and restarted.
I have been considering the points of the curve and what they have possibly looked and felt like, from my horizon in the time period:
Shock:
I wonder how the effect of this is settling as people adopted fight mode repeatedly last week and how much that will have taken already for some people’s resilience, not least if they were already depleted. I have spoken to lots of people as we have started the week, existing friends and colleagues and new, many of whom have expressed a low washing over them. They have expressed how the #newnormal whilst fast becoming a routine lacks joy, perhaps due to being unable to exercise much spontaneity and complete simple acts that would normally cheer us, such as buying a coffee.
Denial:
Unsurprisingly we saw huge amounts of denial at the outset with people not taking the government measures seriously and “evidence” was gathered and shared around social media as people tried to prove or disprove the need for change.
Frustration:
We definitely saw a period of huge frustration. Whilst social media has undoubtedly provided us with an incredible tool for communicating and sharing knowledge, it also provided a platform with the ability to heighten and put out fear, spreading it and in some cases developing it further. Perhaps the greatest expression of frustration is the rise of the conspiracy theory.
Depression:
I feel as noted earlier that this is beginning to take more of a hold now. A week into isolation and we are realising that the small things that bring comfort are not easily available and there is no way to know when they may become so. People are beginning to grieve for the little things.
Experiment:
There was simply no time for this. We were in the #newnormal and feeling our way before we knew it, moving straight into Integration.
Decision:
In this case, decisions have generally been made for us and, in many cases, by law. There doesn’t feel like there has been any opportunity for ownership.
Integration:
Normally when we reach integration, we’ve had the chance to explore, to grieve. But again there simply hasn’t been time and in many cases not a lot of choice.
Now, I don’t want to the above to sound like a list of doom and gloom. I’m a small business owner, a sole trader and in some respects a start-up. I’ve been a part of some amazing discussions in the past week with colleagues old and new showing incredible abilities to live into what is possible, flexing, learning and growing
with the change.
More so, what has led me to think about this is around those who may have entered this process in a less resilient place. What will increased isolation, uncertainty
and inevitably greater change
mean for them? Most importantly, as coaches how do we help them?
And so, my last point, whilst we see a difference in the mid-section on the curve perhaps the sting in the tail is that we do not, yet, truly know what the outcome of that change is. The end goal is moving, it is going to continue to move and we have no control over its timing. Normally what we are trying to facilitate is the unrest in the middle of change. However, whether we are presenting organizational change, life change, death, divorce or career pathways we understand more clearly the outcome. What is the outcome of Covid-19? Where does it end, will a vaccine be created soon enough and what does that end mean?
The point on my ponder as a Coach is ‘what do we need to do differently to support people’?
I’d love to hear your thoughts!
I feel that this whole process must be supported in a very humanistic
way. The basics of just being there
and listening
will be more important than ever. Those basics will become necessary for people at different times with everyone’s life’s being changed differently.
What supports this is equipping and ensuring that the people (employees, family members, loved ones and others) in our world have as much mental resilience
as we can help them to build. So that they can feel safe to communicate
what they feel, feel congruent
with their emotions and those around them in life and business, that there really is a true sense that we are all in this together, moving together
and that no one will be left behind.
To help support those going through change I am currently offering 30 Minute Coaching sessions free of charge, to help with anixiety, overwhelm, stress, self management
- or for those who would just like someone to listen.
If you would like to talk to me about Coaching for individuals or witinh organisations and business, drop me a line at hello@auburnconsultancy.co.uk or 07920400988